Residential Rental Debt Collection Agency

Executive Summary:
Mercedes S-Class is a specialty debt collection agency focused on recovering past-due residential rental debt for multi-family and single-family property management companies across permissible U.S. states. Operations are 100% remote with a physical office used for deposits and mail; approximately 90% of collections are achieved via phone outreach, supplemented by letters, emails, credit reporting, and selective small-claims/legal action. The company operates on a contingency-only model and does not purchase debt portfolios; ownership is 100% held by a single owner.
Industries Served:
• Property Management (Multifamily and Single-Family)
• Residential Real Estate Rentals
• Financial Services: Debt Collection/Receivables Management
Services Offered:
• Outbound/Inbound Collections Calling (drives ~80–90% of collections)
• Written Notices/Letters (less than 5%)
• Email Outreach (less than 5%)
• Small-Claims/Legal Action (about 5–10%, varies month-to-month)
• Credit Reporting (varies; Rental 09 code)
• Contingency-Based Collections (no debt purchasing)
• Client File Integration via Bloodhound (Roydan) CMS
Geography:
• Headquarters: US
• Licensed & bonded in: Oregon (OR), Washington (WA), Arizona (AZ)
• Operates/collects in 18 permissible states: AK, GA, IN, KS, KY, MI, MS, MO, MT, NE, NH, OK, PA, SC, SD, VT, VA, WI
• Workforce 100% U.S.-based and remote (agents in WA and AZ; owner in OR)


Headcount:
• 5 employees including the owner (3 Agents, 1 Support, 1 Executive); average agent tenure ~2.5 years
Revenue:
• $1,350,000 (2024)
EBITDA:
• $200,000 (2024)
Revenue Forecast:
• $1,538,082.42 (2025)
Additional Information: Mercedes S-Class’ operations are predominantly phone-based (≈90%), with the remainder handled via email and letters
. The commission structure is designed to incentivize performance, with occasional bonuses and competitions to boost results
. Business development is owner-led and driven primarily by word-of-mouth referrals and inbound leads via the website
. The agency uses Bloodhound by Roydan as its collection management software and maintains one direct client integration for file transfers
. Compliance includes being licensed and bonded in OR, WA, and AZ, and maintaining Clover & Nuvei Merchant PCI certificates; the owner is the sole decision-maker and contract signatory