Back Office & Customer Support Services

Things you can forget about when you outsource to us:


Office Logistics: No more office search, negotiation, setup, and all monthly office and employee expenses.
Recruitment & Employment: No more hiring and firing to employment contracts, social and health insurance, registration with local authorities, HR administration, and employee satisfaction.
Policy Management: Instamax establishes policies and procedures, delivers customized training, and handles the monitoring and micro-management of frequently migrating staff.
Leave Management: No more headaches with the annual leave, sick leave, and maternity leave arrangements.
*Estimated Saved Cost: 4000 euro/agent

Allow us to manage:

Customer Queries: We handle all inbound and outbound customer queries.
Client Interactions: We manage interactions with your clients across multiple channels to ensure a seamless and consistent experience.
Back Office & KYC Onboarding: We manage back office tasks and KYC onboarding efficiently.
Instamax also ensures that agents receive comprehensive training tailored to each client's needs and are provided with fully operational workstations equipped with all necessary professional equipment (laptops, headphones, etc.).

Our agents are usually bilingual or multilingual, with experience in Forex Sales, Customer Support, online gaming, and KYC onboarding. We currently cover languages including English, Spanish, German, Greek, Serbian, Czech, Russian, Romanian, and French.