Auto Glass Repair Industry Terminology

Include ADAS calibration on the estimate after a windshield replacement; Use OEM procedures to choose static vs dynamic calibration; Provide a calibration report in the job file for insurers.

Wipe the frit with adhesion promoter before applying primer; Check lot number and expiration on adhesion promoter; Do not substitute primer for adhesion promoter.

Our shop installs to AGRSS; Use the AGRSS checklist during audits; Train new techs on AGRSS-compliant pinchweld prep and cure times.

Have the customer sign the AOB before we contact the network; TPA will not release payment without an AOB; Clarify AOB rights in states with specific AOB laws.

Order a heated backlite with integrated antenna; Test the backlite defroster after installation; Quote additional labor for encapsulated backlites.

Fill a quarter-sized bullseye with low-viscosity resin; Avoid drilling if the bullseye is open; Insurer may waive deductible for bullseye repairs.

Perform static calibration in a leveled bay; Drive a dynamic route per OEM speed and distance; Save pre- and post-calibration scan results.

Apply primer only on the frit per adhesive manufacturer; Avoid scraping the frit off during edge work; Confirm frit pattern matches the original for camera shading.

Switch to a cold knife around tight curves to protect paint; Keep spare blades for the cold knife; Angle the blade to avoid digging into the pinchweld.

Customer has a $100 comprehensive deductible for windshield replacement; Repairs may have no deductible; Collect the deductible at delivery.

Verify the DOT number on the replacement glass; Use DOT info to identify the glass maker; Photograph the DOT marking for job records.

Edge-delete the area behind the camera mount per OEM; Use appropriate abrasive pads to avoid gouging; Clean residue before primer application.

Encapsulated quarter glass requires specific removal tools; Expect higher labor time for encapsulated parts; Avoid excessive heat that can warp the encapsulation.

Quote a premium for fast-cure urethane; Confirm SDAT at current temperature; Do not release the vehicle before the stated SDAT.

Capture FNOL details in your CRM; TPA opens a claim number after FNOL; Verify coverage and deductible at FNOL.

Joining a glass network can increase referrals; Follow network-required photo and documentation rules; Network pricing applies to NAGS list with agreed discounts.

Clean and lubricate the run channel to fix slow window operation; Replace worn run channels to reduce wind noise; Seat the run channel properly after sidelite replacement.

Select the HUD-specific windshield option; Check for ghosting with a zebra board after install; Confirm the HUD projects at proper height.

Offer hydrophobic coating as an upsell; Keep coating away from sensor mounting areas; Inform customers how long the coating typically lasts.

Locate the impact point before injecting resin; Photograph the impact point for claim documentation; Avoid over-drilling the impact area.

Take pre-install photos of the pinchweld and dash; Verify presence of rain sensor and lane camera; Note any trim or clips to order.

Add urethane kit and calibration fees to job costing; Compare mobile vs in-shop margins; Identify jobs losing margin to network discounts.

Use Kevlar cord with dual handles for cut-out; Replace frayed cord promptly; Protect interior trim along the cut path.

Many chips in laminated glass are repairable; Acoustic laminated options reduce NVH; Do not attempt to temper laminated glass.

Order the right ventlite for the trim level; The left front sidelite requires new run channel clips; Backlite includes a defroster grid.

Reschedule mobile jobs in high wind or rain; Use portable targets for mobile static calibrations; Verify the parking surface is level for calibration.

Replace a distorted reveal molding; Use new clips to prevent lift at highway speeds; Bill R&I labor for moldings separately.

Look up the windshield by NAGS part; Update NAGS data in your POS quarterly; Networks base pricing on NAGS list minus discounts.

Choose the part number that includes a rain sensor mount; Confirm the suffix for HUD compatibility; Use VIN decoding to pinpoint the correct NAGS number.

Offer OEE as a cost-effective alternative; Verify optical quality and frit patterns match; Many ADAS calibrations succeed with OEE when specs match.

Some OEMs specify OEM glass for ADAS performance; Customer requested OEM-only glass; Higher price and longer lead-times may apply.

Remove old urethane to the appropriate height without damaging the pinchweld; Treat and prime any pinchweld rust; Follow OEM wet-on-wet times.

Yellowing PVB indicates aged laminated glass; Acoustic PVB reduces cabin noise; Avoid contaminating PVB during edge work.

Quote higher labor for bonded quarter glass; Transfer nameplates or trim on quarter glass; Check for privacy tint options.

Order a windshield with the correct rain sensor bracket; Replace the gel pad when transferring the sensor; Test auto-wipe after installation.

R&I the cowl panel and mirror for access; R&R the backlite due to shatter; Add R&I labor lines for trims and ADAS covers.

Use low-viscosity resin for star legs; Cap with pit resin and cure under UV; Scrape excess resin flush after curing.

Inform the customer of a 60-minute SDAT; Extend SDAT in low temperatures; Record SDAT on the invoice.

Level the floor and set targets per OEM specs; Disable sunlight glare that affects cameras; Save target layout photos to the work order.

Inspect cup seals for wear; Use two lifters for large windshields; Keep surfaces clean for maximum suction.

Advertise AGSC-certified staff; Track CE credits for recertification; Use certification to meet fleet contract requirements.

Replace, do not repair, a broken tempered sidelite; Verify tempered stamp and DOT marking; Handle with proper edge protection.

Submit invoices via the TPA’s EDI portal; TPA requires pre- and post-calibration scans; Confirm labor allowances with the TPA.

Select a high-modulus, non-conductive urethane when required; Follow primer system open times; Apply a consistent triangular bead to achieve proper bond line.

Use a UV lamp when sunlight is insufficient; Verify full cure to prevent post-repair hazing; Keep bottles sealed to avoid premature curing.

Order the correct vent glass latch hardware; Seal the ventlite to prevent wind noise; Differentiate vent glass from quarter glass when quoting.

Decode the VIN before ordering to avoid wrong parts; VIN indicates camera bracket style; Use OEM databases to confirm options.

Perform a controlled water leak test post-install; Clear sunroof drains before blaming the glass; Reseal a minor edge leak with OEM-approved methods.

Follow size/location criteria to decide repair vs replacement; Offer repair to reduce cycle time and cost; Provide a written repair warranty.

Check the driver’s primary viewing area with a zebra board; Reject glass showing excessive distortion; Document inspection results for quality control.