Contract and OEM Manufacturing Industry Terminology

Acceptable Quality Limit (AQL)

Statistical maximum defect level acceptable in a lot for sampling inspection (e.g., per ANSI/ASQ Z1.4 or ISO 2859). Buyers and CMs agree AQLs by defect class (critical/major/minor) to determine pass/fail in incoming or outgoing inspections.

“Set AQL to 0.4% for major defects on the PCBA”; “This lot failed IQC because it exceeded the minor-defect AQL”; “Audit the supplier’s AQL sampling plan before ramp.”


Bill of Materials (BOM)

Hierarchical list of all components, subassemblies, and quantities to build one finished unit; central to costing, sourcing, MRP, and change control.

“Freeze the BOM for PVT by Friday”; “Costed BOM shows $86 COGS at current pricing”; “Engineering ECO will bump the BOM revision to D.”


Build-to-Print (BTP)

A manufacturing model where the CM produces exactly per the customer’s drawings/specs; design responsibility stays with the customer.

“This is a BTP program—no design changes without an ECO”; “Quote the BTP drawing pack with Class 3 workmanship”; “We need a DFM review even for BTP to avoid yield loss.”


CAPA (Corrective and Preventive Action)

Structured problem-solving to eliminate root causes of nonconformities and prevent recurrence. Often includes 8D, 5-Why, and verification of effectiveness.

“Issue a CAPA for the solder bridge escape”; “Containment is step 1—what’s the preventive action?”; “Close the CAPA after 30 days of defect-free SPC data.”


Contract Manufacturer (CM)

A company that provides manufacturing services for another firm’s product, typically under the customer’s brand. Engagement models include turnkey and consigned.

“Select a CM with medical ISO 13485 capability”; “Our CM will manage the supply chain under a VMI program”; “Move the program to a second CM for risk diversification.”


Cost of Goods Sold (COGS)

Direct costs to produce and deliver a product: material, direct labor, and allocated manufacturing overhead. Drives pricing, margin, and make/buy decisions.

“Target COGS is $120 at 10k EAU”; “VA/VE lowered COGS by 8%”; “COGS variance due to resin surcharge and scrap.”


Design for Assembly (DFA)

Design practice minimizing part count, fasteners, and handling to reduce assembly time and errors.

“DFA change eliminated four screws per unit”; “Rotate the connector 90° to improve DFA”; “DFA index improved from 42 to 78.”


Design for Manufacturability (DFM)

Design approach optimizing product geometry, tolerances, and materials so it can be built reliably and economically at scale.

“Panelize the PCB for better DFM”; “DFM feedback: widen the solder mask dam”; “DFM review cut cycle time by 20%.”


Design for Test (DFT)

Designing products to enable efficient, high-coverage testing (e.g., test points, boundary scan, built-in self test).

“Add ICT test points per DFT guidelines”; “DFT gap explains low coverage on the power rail”; “DFT changes reduce functional test time by 30%.”


EDI (Electronic Data Interchange)

Standardized machine-to-machine exchange of business documents (POs, ASNs, invoices) between OEM and CM/suppliers.

“Enable EDI 850/855/856 before SOP”; “POs will flow via EDI, not email”; “EDI backlog mismatch caused a shipment delay.”


End of Life (EOL)

Stage when a component or product is discontinued, triggering last-time-buys and redesigns.

“The MCU is EOL in Q4—initiate a re-spin”; “Plan an LTB to cover 24 months of demand”; “Update the AVL to replace this EOL capacitor.”


Engineering Change Order/Notice (ECO/ECN)

Formal, controlled process to change drawings, BOMs, specs, or procedures; ensures traceability and configuration control.

“Release ECO-217 to update the connector footprint”; “No build until ECN is signed by QA”; “ECO moved the BOM to rev G.”


Enterprise Resource Planning (ERP)

Integrated system that manages orders, inventory, production, finance, and procurement.

“MRP runs nightly in ERP”; “Create the PO in ERP and push the ASN to the 3PL”; “ERP routing update changed standard cost.”


Failure Mode and Effects Analysis (FMEA)

Structured risk analysis of potential failures, their effects, and mitigations; variants include DFMEA and PFMEA.

“PFMEA shows high RPN on solder voiding”; “Mitigate with process window characterization”; “Update DFMEA after the design change.”


First Article Inspection (FAI)

Comprehensive verification of first production piece against drawings/specs to validate manufacturing readiness.

“FAI revealed a dimension out of tolerance on the bezel”; “Customer requires AS9102 FAI forms”; “Run FAI at SOP and after major ECOs.”


Gage Repeatability and Reproducibility (Gage R&R)

Study that quantifies measurement system variation (equipment and appraiser) relative to total variation; part of MSA.

“Gage R&R %GRR must be <10% for this CTQ”; “Poor R&R explains noisy SPC charts”; “Re-train inspectors and re-run R&R.”


Incoterms

International commercial terms defining delivery, risk transfer, and costs (e.g., EXW, FOB, CIF, DDP).

“Quote DDP to our EU DC”; “FOB Yantian—customer books freight”; “Incoterms confusion caused a customs hold.”


ISO 9001/AS9100 (Quality Management Standards)

International standards specifying requirements for a quality management system; AS9100 adds aerospace-specific clauses.

“CM must be ISO 9001 and AS9100 certified”; “Audit found a minor against clause 8.5”; “Maintain document control per ISO 9001.”


JIT (Just-In-Time)

Lean method to receive/produce items only as needed, minimizing inventory and waste.

“Switch to JIT deliveries from the EMS”; “Kanban + JIT reduced WIP by 35%”; “JIT risk increased under long semiconductor lead times.”


Kanban

Pull-based scheduling and inventory control using visual signals/cards; limits WIP and aligns flow to demand.

“Set kanban size to two bins per part”; “Electronic kanban ties MES to supermarkets”; “Kanban starved the line—recalculate reorder points.”


Lead Time

Elapsed time from order to delivery; includes supplier lead time, internal build time, transit, and queue times.

“MCU lead time is 26 weeks”; “Reduce internal lead time with line balancing”; “Quote lead time shrank after we onboarded a second source.”


Lean Manufacturing

Philosophy and tools to eliminate waste (muda), improve flow, and maximize value (e.g., 5S, cellular flow, SMED).

“Lean event cut changeover by 50%”; “Map the value stream before Kaizen”; “Lean reduced travel distance by 1 km per unit.”


Manufacturing Execution System (MES)

Shop-floor system that dispatches work, captures WIP, enforces routings, collects test data, and tracks genealogy/traceability.

“Scan every serial at MES start/finish”; “MES enforces the latest ECO”; “Link AOI results to MES for SPC.”


Material Requirements Planning (MRP)

Algorithm that nets demand, inventory, and lead times to plan purchase and work orders; typically runs inside ERP.

“MRP exploded the BOM for the November build”; “Firm the MPS before running MRP”; “Planner canceled excess POs after MRP reschedule.”


Minimum Order Quantity (MOQ)

Smallest lot size a supplier will sell; affects inventory and cash.

“Connector MOQ is 3,000 pcs”; “MOQ drives E&O risk at low demand”; “Negotiate MOQ down for proto builds.”


NDA (Non-Disclosure Agreement)

Legal contract restricting disclosure of confidential information between OEM and CM/suppliers.

“Execute the NDA before sharing the CAD files”; “NDA covers process IP and pricing”; “No photos per the NDA.”


New Product Introduction (NPI)

Structured process to industrialize a design—prototype, EVT/DVT/PVT, pilot, then SOP—covering readiness of materials, process, quality, and test.

“Open NPI gates in PLM”; “Run a pilot lot before SOP”; “NPI checklist includes PFMEA and control plan.”


Non-Recurring Engineering (NRE)

One-time costs for engineering, tooling, fixtures, test development, and setup.

“Quote shows $85k NRE for molds and ICT”; “Amortize NRE over the first 10k units”; “Additional NRE needed after the enclosure redesign.”


OEE (Overall Equipment Effectiveness)

Composite metric = Availability × Performance × Quality, indicating how effectively equipment is used.

“OEE improved from 62% to 78% after SMED”; “Biggest OEE loss is unplanned downtime”; “Use OEE to justify a new SMT line.”


OEM (Original Equipment Manufacturer)

Company whose product is manufactured and sold under its brand; may outsource manufacturing to a CM/EMS/ODM.

“The OEM owns the IP, the CM owns the process”; “OEM wants box-build and fulfillment”; “The OEM will approve all AVL changes.”


On-Time Delivery (OTD)

Service metric measuring the percentage of orders delivered by the promised date.

“OTD target is 98%”; “Missed OTD due to ECO hold”; “Supplier OTD will factor into the scorecard.”


Parts Per Million (PPM)

Defect rate metric commonly used in supplier quality and field returns.

“Goal is <500 PPM at OBA”; “Incoming PPM spiked due to plating defects”; “Warranty PPM trending down this quarter.”


PLM (Product Lifecycle Management)

Processes/tools that control product data (BOMs, CAD, revisions), workflows (ECOs), and phase gates from concept to EOL.

“Release rev E in PLM before build”; “PLM is the master for BOM and drawings”; “Sync PLM to ERP nightly.”


PPAP (Production Part Approval Process)

Automotive-origin process to validate production readiness: control plan, PFMEA, process capability, PSW, etc.

“Submit Level 3 PPAP to the customer”; “CpK failed on diameter—PPAP on hold”; “Run-at-rate is part of PPAP.”


Process Capability (Cp/Cpk)

Indices comparing process variation/centering to specification limits; Cpk > 1.33 is a common target.

“Report Cp/Cpk for the critical bore”; “Low Cpk explains the scrap spike”; “Improve Cpk via tighter process controls.”


Purchase Order (PO)

Legal document committing to buy goods/services at specified price, quantity, and terms.

“Issue the PO after the quote is approved”; “PO terms reference the SOW and SLA”; “Match invoice to PO and receipt in ERP.”


Quality Management System (QMS)

Organizational framework of policies, procedures, and records ensuring consistent quality (often aligned to ISO 9001).

“Audit the CM’s QMS annually”; “Work instruction WI-102 is under QMS control”; “QMS requires documented training.”


Return Merchandise Authorization (RMA)

Controlled process for customers to return defective or unwanted products for repair, replace, or credit.

“Open an RMA for the field failures”; “RMA data feeds our FRACAS”; “RMA backlog is impacting OTD.”


RoHS/REACH Compliance

Regulatory compliance limiting hazardous substances and ensuring chemical safety in materials/products (EU and global variants).

“Request updated RoHS/REACH declarations from suppliers”; “This pigment is REACH SVHC—seek alternatives”; “RoHS non-compliance can block EU shipments.”


Safety Stock

Buffer inventory to protect service levels against demand and supply variability.

“Increase safety stock during the holiday peak”; “Safety stock calc uses lead-time variability”; “We burned safety stock during the strike.”


SMT/PCBA (Surface-Mount Technology / Printed Circuit Board Assembly)

Electronics assembly processes placing and soldering components onto PCBs (e.g., pick-and-place, reflow, AOI, ICT).

“SMT line 2 runs lead-free paste”; “PCBA yield dipped after the paste change”; “Route boards to ICT before conformal coat.”


Standard Operating Procedure (SOP)

Controlled document describing how to perform a process consistently and safely; includes scope, steps, responsibilities.

“Follow SOP-210 for potting”; “Revise the SOP after the ECO”; “Train operators to the new SOP by Friday.”


Statistical Process Control (SPC)

Use of control charts and statistics to monitor processes and detect special-cause variation.

“SPC shows the oven drifting out of control”; “Tighten the control limits after process improvement”; “SPC prevented a yield excursion.”


Takt Time

Pace of production needed to meet customer demand (available time ÷ required units). Drives line balancing and staffing.

“Takt is 42 seconds—add a station”; “Mismatch to takt caused WIP buildup”; “Rebalance the cell to meet takt.”


Tooling

Production tools such as molds, dies, jigs, and fixtures required to manufacture parts; involve lead time, NRE cost, and maintenance.

“Tooling lead time is 8 weeks for the injection mold”; “Spare cavities reduce risk”; “Budget NRE to refresh worn tooling.”


Traceability

Ability to track components, process parameters, test results, operators, and dates by lot or serial number across the product’s genealogy.

“MES provides unit-level traceability”; “Traceability enabled a targeted recall”; “Capture paste lot and reflow profile for each board.”


Value Analysis/Value Engineering (VAVE)

Systematic cost-reduction and value improvement while preserving required function and quality.

“VAVE swapped to a common fastener, saving $0.12/unit”; “Host a VAVE workshop with suppliers”; “VAVE identified an over-spec’d resin.”


Work In Process (WIP)

Partially completed goods between operations; a key lean metric to manage flow and cash.

“Cap WIP at two hours per cell”; “Excess WIP hides problems”; “MES WIP report shows a bottleneck at test.”


Yield

Percentage of good units relative to total produced, often tracked by step (first-pass yield) and end-of-line yield.

“SMT first-pass yield is 96%”; “Scrap pareto will lift yield”; “DFT improvements boosted functional yield.”


Zero Defects

Quality philosophy that the only acceptable defect level is zero; emphasizes prevention and right-first-time culture.

“Adopt zero-defects thinking at launch”; “Poka-yoke supports zero defects”; “Tie bonuses to zero-defect milestones.”


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