Couriers, Messengers, Despatch Riders Industry Terminology

Run address validation to fix missing apartment numbers; Our API flags addresses that the postal service can't verify; An invalid address surcharge was applied due to failed validation.

Put the AWB number on the commercial invoice; Shipment tendered under AWB 074-12345675; The airline rejected the cargo due to an incorrect AWB.

First attempted delivery at 10:12 AM—no one home; Three attempted deliveries trigger return-to-sender; Driver left an attempted delivery notice on the door.

Switch to GS1-128 for longer tracking IDs; Our handhelds support QR and DataMatrix symbologies; Misprints reduced barcode readability at induction.

Linehaul requires a consolidated BOL; Driver wouldn’t pick up without a signed BOL; A BOL discrepancy delayed dispatch.

We offer in-house brokerage for DDP parcels; Brokerage fees were billed to the receiver; An incorrect HS code led to a brokerage hold.

COD stops require extra security; The driver collected the COD via mobile card reader; We paused cash-only COD during the pandemic.

Pharma parcels require a full chain of custody; Each handoff was logged in the driver app; A custody gap voided the insurance claim.

Create a consignment in the TMS; Consignment 000345 arrived at hub A; Multiple orders were consolidated into one consignment.

Switch residential stops to contactless delivery; Photo-on-delivery counts as ePOD; Follow knock-and-leave policy for groceries.

Cross-dock late linehaul to morning routes; We x-dock returns to the vendor trailer; Cross-docking cut dwell time by 30%.

Shipment pending customs clearance; Use paperless invoices to pre-clear; Clearance delays caused missed SLAs.

Backfill deadhead miles with marketplace loads; Optimize routes to reduce deadheading; A breakdown created extra deadhead after the last drop.

Customer chose a 2–4 PM delivery window; We missed the window by 15 minutes; Dynamic windows adjust based on traffic.

Use a despatch rider for urgent filings; Riders queued at the courthouse; Implement rain gear policies for despatch riders.

Carrier billed DIM, not actual weight; Reduce box size to avoid DIM charges; The DIM divisor changed this year.

Dispatch pushed three hot shots to Route 12; Automated dispatch reduced wait time; We used manual dispatch for a hazmat load.

Send 214 status updates via EDI; Retailer mandates EDI compliance; Fail over to API when EDI is down.

ePOD photo shows the doorstep; Signature captured on glass; ePOD sync failed while offline.

Live ETA improved customer satisfaction; ETA recalculated after a road closure; SMS the ETA to the consignee.

Auto-create tickets for exceptions; Standardize exception codes; Notify customers when an exception occurs.

Upgrade to express for next-day; Use the express lane at sortation; An express surcharge applies.

First-mile pickup is at 5 PM; Micro-fulfillment improves the first mile; Bundle first-mile stops for efficiency.

Telematics cut idling by 12%; Install dashcams and OBD trackers; Configure geofences in the telematics platform.

Weekly fuel surcharge is 19%; Contract caps fuel at 25%; The invoice shows fuel as a separate line item.

Budget for the 6.9% GRI; GRI announced effective January 1; Pass the GRI through to clients.

Auto-arrive when entering the depot geofence; Use geofence proofs for SLA audits; Avoid deliveries inside the school geofence during hours.

Add GIT for high-value electronics; File a claim under the GIT policy; GIT excludes poor packing claims.

Lithium batteries can be hazmat; Driver needs a hazmat endorsement; Parcel rejected due to missing hazmat labels.

HOS reset after 34 hours; Electronic logs ensure HOS compliance; The proposed route would violate HOS limits.

Move to two hubs and twelve spokes; Late linehaul into the hub caused misses; Hub rebalancing improved throughput.

Ship under DDP to reduce surprises; Incoterms misalignment caused a duty dispute; DAP requires consignee to pay taxes.

Inject into USPS at the destination SCF; Plan Canada Post injection post-peak; The carrier offers regional injection.

Print the IOSS ID on the label; Parcel held—missing IOSS number; The marketplace remits VAT via IOSS.

Auto-dispatch jobs to the nearest rider; Dispatch throttled due to storms; Manual override for a VIP job.

OTD is our primary KPI; Track first-attempt success as a KPI; Driver utilization KPI improved this quarter.

Set groceries to knock-and-leave; Policy forbids knock-and-leave for alcohol; Require a photo for knock-and-leave deliveries.

Missing GS1 AIs violated label compliance; Label QA failed at induction; The portal validates label compliance before printing.

Last-mile costs dominate our P&L; Crowdsourced drivers cover the last mile; EVs deployed for last-mile routes.

Linehaul arrives at 2 AM; Share linehaul with a partner to cut costs; Friday linehaul capacity is tight.

Shift failed home deliveries to lockers; The locker network expanded downtown; An OTP is sent for locker pickup.

Close the manifest before departure; A mismatch appeared during manifest audit; Print driver manifests from the TMS.

Use MFCs for two-hour delivery; Nightly MFC restock from the DC; Robotics deployed in the MFC.

Missort found at hub B; Reduce missorts with better OCR; Missort exceptions are auto-redirected.

Run a network study post-merger; Add a regional hub per the model; Optimization showed zone-skipping gains.

Send the lab sample NFO; NFO quotes include tender and recovery fees; A rider will make the NFO tender.

NDR code 23—address incomplete; The call center works NDRs daily; NDR volume spiked after the storm.

OTD improved to 96%; Bonuses are tied to OTD; Weather exceptions are carved out of OTD.

OMS triggers carrier selection; Sync the OMS with WMS and TMS; The OMS split the order into two consignments.

OFD text sent at 8:05 AM; The parcel stayed OFD after a breakdown; Customers track OFD in the app.