Kiosks Industry Terminology

A/B Testing; 'We ran an A/B test on the checkout screen to see if larger buttons improved completion rates.'; 'The new upsell flow outperformed control by 11% in kiosk A/B testing.'; 'We’ll segment results by store and time-of-day to refine the kiosk A/B test insights.'

ADA Compliance; 'The kiosk passed ADA reach range and operable parts checks.'; 'We added audio navigation and a headphone jack for ADA compliance.'; 'Our PIN pad includes tactile keys to meet ADA and PCI requirements.'

Anti-Skimming; 'We installed jitter and anti-skimming bezels on the card reader.'; 'The NOC was alerted by a tamper sensor indicating potential skimming.'; 'Field techs audit anti-skimming shields during PM visits.'

API; 'The kiosk uses the loyalty API to retrieve member rewards.'; 'We integrated ticketing via a REST API with OAuth.'; 'An SDK and webhooks complement the payments API for refunds and voids.'

Barcode Scanner (1D/2D); 'Enable 2D decoding for QR-based coupons at the kiosk.'; 'The scanner angle was adjusted for ADA reach and glare reduction.'; 'We switched to an imager to read damaged barcodes more reliably.'

BOM (Bill of Materials); 'The engineering BOM lists the display, SBC, printer, and power supply.'; 'We costed the kiosk BOM to meet the target ASP.'; 'Any component EOL triggers a BOM revision and requalification.'

Cash Recycler; 'The cash recycler cut armored car pickups in half.'; 'We configured denomination limits to optimize the recycler float.'; 'Firmware OTA updated the recycler’s counterfeit detection tables.'

CMS (Content Management System); 'Marketing scheduled a new promo in the kiosk CMS.'; 'Localized content is targeted by ZIP code via the CMS.'; 'The CMS pushes assets over CDN to reduce update windows.'

Computer Vision; 'CV estimates dwell and queue length without storing faces.'; 'We use vision to detect paper-out and blocked screens.'; 'Anonymized heatmaps from CV inform kiosk placement.'

Contactless Payments; 'Tap-to-pay via NFC increased throughput by 20%.'; 'We enabled EMV contactless with Apple Pay and Google Pay.'; 'CVM limits affect contactless transactions over the threshold.'

Conversion Rate; 'Kiosk conversion rose from 34% to 41% after simplifying the menu.'; 'We track conversion by funnel stage to identify drop-off points.'; 'A/B testing improved conversion on upsell screens.'

Device Provisioning; 'Zero-touch provisioning enrolls new kiosks into MDM automatically.'; 'We tag devices by store ID during provisioning for policy assignment.'; 'Provisioning scripts set VPN, whitelists, and certificates.'

Edge Computing; 'Receipts print even if WAN is down thanks to edge logic.'; 'CV runs at the edge to avoid streaming video to the cloud.'; 'We cache menus locally for fast load times.'

EMV; 'Our unattended reader is EMV L1/L2 certified.'; 'Chip fallback to magstripe is disabled to reduce fraud.'; 'EMV contactless supports tap-and-go at transit kiosks.'

Encryption at Rest; 'Drives are encrypted with BitLocker using TPM keys.'; 'Photos and logs are encrypted on-device per policy.'; 'We rotate data-at-rest keys during quarterly maintenance.'

EOL (End of Life); 'Windows build 1809 hits EOL; plan the OS upgrade.'; 'Supplier EOL on the printer triggers a redesign.'; 'We budgeted NRE for the EOL transition to a new SBC.'

FCC Certification; 'Our LTE modem meets FCC Part 15 requirements.'; 'Revisions require a permissive change filing with the FCC.'; 'We keep supplier DoCs for FCC in the technical file.'

Field Service; 'A 4-hour SLA applies to field service truck rolls.'; 'Techs carry spare printers for swap-out.'; 'IMAC work orders cover moves and add-ons during remodels.'

Firmware OTA; 'We pushed a firmware OTA to the scanner fleet overnight.'; 'Staged OTAs with rollback guard reduce bricking risk.'; 'OTAs are signed and verified for secure updates.'

GDPR; 'CV analytics run with GDPR-compliant anonymization.'; 'We display a privacy notice and get consent where needed.'; 'Data minimization reduced PII stored on kiosks.'

IK Rating; 'The enclosure is IK10 to withstand vandalism.'; 'We validated IK ratings with independent lab tests.'; 'Outdoor sites require IK08 or higher in our spec.'

IP Rating; 'Select IP65 for wind-driven rain on outdoor kiosks.'; 'The printer bay is IP2X with drip shields.'; 'We upgraded gaskets to maintain IP rating after cutouts.'

Kiosk Mode; 'Android kiosk mode locks the device to a single app.'; 'We whitelist domains in the kiosk browser.'; 'A watchdog restarts the app to maintain kiosk mode.'

Kitting & Staging; 'Units are kitted with scanners and printers before shipping.'; 'Staging images devices and validates peripherals.'; 'We stage by region to match power cords and APNs.'

LTE/5G Connectivity; 'The kiosk fails over to LTE when WAN drops.'; 'Private APNs isolate kiosk traffic from consumer networks.'; 'eSIM lets us switch carriers without truck rolls.'

MDB (Multi-Drop Bus); 'We integrated the cashless reader via MDB.'; 'Firmware supports MDB polling for coin mechs.'; 'Vending peripherals communicate over the MDB bus.'

MDM (Mobile Device Management); 'MDM enforces OS updates and app versions.'; 'We remote-wipe kiosks lost in transit.'; 'Geo-tags in MDM drive store-specific policies.'

MTBF; 'We target an enclosure MTBF of 100k hours.'; 'Component MTBF feeds the fleet reliability model.'; 'RFPs specify minimum MTBF for displays and fans.'

MTTR; 'Spares on-site cut MTTR from 16 to 6 hours.'; 'Our SLA is tied to MTTR across metro areas.'; 'Design for serviceability reduces MTTR significantly.'

NEMA Enclosure Rating; 'We specified NEMA 3R for parking kiosks.'; 'Salt-air sites require NEMA 4X stainless enclosures.'; 'Heaters and fans help maintain NEMA performance.'

NFC; 'NFC tags trigger app downloads for loyalty sign-up.'; 'Tap cards via NFC for quick access control.'; 'We support NFC Forum Type 4 tags for IDs.'

PCI DSS; 'Unattended kiosks fall under PCI SAQ B-IP or P2PE where applicable.'; 'We segment networks to reduce PCI scope.'; 'Quarterly ASV scans are part of our PCI program.'

PED (PIN Entry Device); 'Use a PCI PTS-approved unattended PED.'; 'The PED’s tactile keypad supports ADA requirements.'; 'Tamper on the PED forces key zeroization.'

Point-to-Point Encryption (P2PE); 'P2PE keeps PAN data encrypted from the PED to the gateway.'; 'We adopted a listed P2PE solution to reduce PCI scope.'; 'Key injection occurs in a PCI-compliant facility for P2PE.'

Privacy Wipe; 'A session timeout triggers an automatic privacy wipe.'; 'We clear cache, forms, and downloads between users.'; 'Computer vision detects walk-aways to start the wipe.'

QR Code; 'Customers scan a dynamic QR to pay from their phones.'; 'Check-in uses a QR from the mobile app.'; 'We print a QR on receipts for survey participation.'

Remote Monitoring & Management (RMM); 'RMM alerts on paper-low and thermal faults.'; 'We track CPU temps and fan RPM in RMM dashboards.'; 'Scripted self-heal runs via RMM to restart services.'

RMA; 'Submit an RMA for the failed printer module.'; 'The depot processed the RMA and shipped an advance replacement.'; 'RMA data feeds our supplier scorecards.'

SLA; 'We commit to 99.5% uptime under the SLA.'; 'Response time is 4 hours and restore is 12 under the SLA.'; 'SLA credits apply if MTTR exceeds targets.'

SoC; 'We moved to an ARM SoC for lower power and fanless design.'; 'The SoC’s GPU accelerates CV workloads.'; 'Supply risk on this SoC requires dual-sourcing.'

Sunlight Readability (Nits); 'We spec 2,500-nit displays for direct sun.'; 'Optical bonding improved readability and reduced reflections.'; 'Auto-brightness adapts nits to ambient light.'

Tamper Detection; 'Door tamper switches alert the SOC when opened.'; 'The PED zeroizes keys on tamper events.'; 'We log tamper alarms in the RMM for audits.'

Thermal Printer; 'Auto-cutter jams trigger a service workflow.'; 'We enabled black-mark sensing for ticket stock.'; 'Firmware OTA improved print density control.'

TPM; 'TLS keys are sealed in the TPM.'; 'We use TPM-backed measured boot to detect tampering.'; 'Disk encryption keys leverage the TPM for unseal policies.'

Uptime; 'Kiosk uptime averaged 99.6% last quarter.'; 'We tie bonus to uptime and MTTR targets.'; 'RMM-based self-heal increased uptime by 0.7 points.'

VPN; 'Kiosks connect to HQ via an always-on IPsec VPN.'; 'Per-app VPN limits traffic to allowed services.'; 'Certificates rotate automatically for VPN auth.'

WCAG; 'We aligned kiosk UI contrast and focus states to WCAG 2.2.'; 'Audio prompts and captions support WCAG guidelines.'; 'Usability testing included WCAG screen reader checks.'

Whitelisting; 'Only approved domains are whitelisted in the kiosk browser.'; 'USB whitelisting blocks rogue peripherals.'; 'We use allowlists for outbound firewall rules.'

Watchdog Timer; 'A kernel watchdog reboots the device on hangs.'; 'App-level watchdogs restart the kiosk UI if it crashes.'; 'Watchdog telemetry helps correlate stability issues.'

Barcode Scanner (1D/2D); 'Enable 2D decoding for QR-based coupons at the kiosk.'; 'The scanner angle was adjusted for ADA reach and glare reduction.'; 'We switched to an imager to read damaged barcodes more reliably.'