Water Utilities Industry Terminology
Advanced Metering Infrastructure (AMI)
Two-way smart metering system that enables near real-time data collection, remote reads, leak alerts, and time-of-use analytics. It improves billing accuracy, demand forecasting, and customer engagement.
We're piloting AMI to enable hourly consumption data and leak alerts.; AMI integration with our billing system cut estimated bills by 90%;; The AMI capital program is a major driver in this year's rate case.
Advanced Oxidation Processes (AOP)
Treatment methods that generate highly reactive radicals (e.g., hydroxyl) to oxidize hard-to-treat contaminants like 1,4-dioxane, taste/odor compounds, and some PFAS precursors. Often combines ozone, UV, and hydrogen peroxide.
We selected UV-H2O2 AOP to address micro-constituents.; Piloting ozone plus peroxide improved geosmin removal.; AOP is being evaluated as a polishing step after RO.
American Water Works Association (AWWA)
Professional association that sets widely adopted standards and best practices for water utilities, including guidance manuals (e.g., M36, M1) and benchmarking.
Our water audit follows AWWA M36.; We design mains per AWWA C900 and C906 standards.; Staff will present at the AWWA Annual Conference (ACE).
Asset Management (ISO 55000)
A systematic approach to managing infrastructure lifecycle to meet service levels at lowest total cost and risk; ISO 55000 provides a framework for policy, strategy, risk, and optimization.
The asset register supports risk-based renewal planning.; ISO 55000 maturity assessment highlighted gaps in our AMP.; Criticality scores now drive valve replacement priorities.
Backflow Prevention
Programs and devices that prevent reverse flow from customers into the public system, protecting water quality (e.g., RPZ, DCVA assemblies). Tied to cross-connection control programs.
Annual testing of backflow assemblies is due this quarter.; A failed RPZ at the industrial site triggered a boil-water advisory.; Our CCC ordinance requires containment backflow at all high-risk services.
Biochemical Oxygen Demand (BOD)
A measure of biodegradable organic matter in wastewater, indicating the oxygen required by microbes; used for treatment design and NPDES compliance.
Influent BOD averages 240 mg/L in winter.; The pretreatment program reduced high-strength BOD from food processors.; Our secondary process consistently meets BOD effluent limits.
Biological Nutrient Removal (BNR)
Wastewater process configuration that biologically removes nitrogen and/or phosphorus (e.g., A2/O, MLE) to meet nutrient limits and protect receiving waters.
We converted to BNR to meet the TMDL.; Anoxic zones improved total nitrogen removal.; Enhanced BNR allowed us to defer chemical phosphorus addition.
Capital Expenditures (CAPEX)
Long-term investments in infrastructure (treatment plants, mains, meters) capitalized on the balance sheet; key driver of rates and debt.
AMI and main renewal dominate our 5-year CAPEX plan.; The board approved $120M CAPEX financed via revenue bonds.; CAPEX ramp-up increases rate base in the next rate case.
Clean Water Act (CWA)
U.S. federal law governing water pollution and wastewater discharges; implemented via NPDES permits and state programs.
Our plant's NPDES renewal adds stricter ammonia limits.; CSO control is required under our CWA consent decree.; We received a CWA Section 319 grant for nonpoint source work.
Coagulation and Flocculation
Core drinking water treatment steps where coagulants destabilize particles and floc forms for settling/filtration, reducing turbidity and organics.
Jar testing optimized alum dose at 35 mg/L.; Switching to PACl lowered sludge production.; Poor floc formation prompted mixer speed changes.
Disinfection Byproducts (DBPs)
Compounds (e.g., TTHMs, HAA5) formed when disinfectants react with natural organic matter; regulated under Stage 2 DBPR.
We trimmed chlorine contact time to curb DBPs.; GAC was added to reduce DBP precursors.; Quarterly DBP sampling hit a compliance trigger level.
District Metered Area (DMA)
A defined network zone with inlet meters and controlled boundaries to analyze flows and identify leakage through minimum night flow methods.
Creating DMAs cut NRW by 4%.; DMA nightline data flagged a rising leak in Zone 3.; We rebalanced DMAs to stabilize pressures.
Effluent
Treated wastewater discharged to a receiving water body or reused; quality governed by NPDES permits or reuse standards.
Effluent TSS averaged 6 mg/L this month.; We supply effluent for golf course irrigation via purple pipe.; A toxicity failure required an RCA on effluent chlorination.
Emergency Response Plan (ERP)
Documented procedures, roles, and resources for responding to incidents (contamination, cyberattack, natural disaster) to maintain service and public safety.
The ERP was activated during the main break.; We completed an ERP tabletop for a cyber intrusion scenario.; Our ERP aligns with AWIA risk assessments.
Geographic Information System (GIS)
Spatial database and mapping platform for assets, customers, and networks; supports planning, fieldwork, and hydraulic modeling.
GIS now stores valve criticality and turn counts.; Work orders sync from CMMS to GIS.; GIS layers improved main replacement prioritization.
Granular Activated Carbon (GAC)
Adsorptive media used to remove organics, taste/odor, DBP precursors, and some PFAS; used in filters or contactors, with periodic regeneration.
GAC changeouts extended filter run times.; Pilot tests confirmed GAC breakthrough for PFOA at 80,000 bed volumes.; We added GAC to address MIB/geosmin complaints.
Haloacetic Acids (HAA5)
A group of five regulated DBPs formed during chlorination; compliance based on locational running annual average.
The far-end sample hit 55 µg/L HAA5.; Lowering TOC entering the plant reduced HAA5 formation.; We adjusted pH to moderate HAA formation kinetics.
Infrastructure Leakage Index (ILI)
A performance metric comparing current real losses to the technically achievable minimum; normalizes leakage across systems.
Our ILI dropped from 3.2 to 2.1 after pressure management.; Benchmarking ILI showed us above peer median.; The NRW plan targets ILI under 2.0 in three years.
Lead and Copper Rule (LCR)
EPA regulation requiring corrosion control, sampling at high-risk homes, public education, and service line management to minimize lead/copper at taps.
Our LCR sample pool includes Tier 1 sites.; The LCRR requires a complete service line inventory.; We optimized orthophosphate for LCR compliance.
Lead Service Line (LSL)
Service pipe made of lead between the main and building; a key source of lead at taps, now targeted for inventory and replacement.
GIS now flags all suspected LSLs.; The LSL replacement program coordinates with paving.; Customer-owned LSL portions are replaced at no cost in our plan.
Maximum Contaminant Level (MCL)
EPA enforceable limit on contaminant concentration in drinking water, set to balance health goals and feasibility.
The new PFAS MCLs affect two of our wells.; Our nitrate MCL compliance requires seasonal blending.; Operators track arsenic near 8–9 µg/L to avoid MCL exceedance.
National Pollutant Discharge Elimination System (NPDES)
Permit program under the CWA that regulates point-source discharges to waters of the U.S., specifying effluent limits and monitoring.
The new NPDES permit adds whole effluent toxicity testing.; We negotiated a compliance schedule for phosphorus under NPDES.; Noncompliance with NPDES can trigger stipulated penalties.
Non-Revenue Water (NRW)
Water that is produced but not billed due to real losses (leakage), apparent losses (metering/inaccuracies), and authorized unbilled uses.
AMI helped pinpoint apparent losses from under-registering meters.; Pressure management lowered real losses.; Our AWWA water audit quantified NRW at 22%.
Operations and Maintenance (O&M)
Recurring activities and costs to operate and sustain assets (labor, energy, chemicals, parts), contrasted with capital investment.
O&M savings funded additional main replacements.; Energy is our largest O&M line item.; Outsourcing O&M at small plants improved compliance.
Orthophosphate
A corrosion inhibitor dosed to form protective scales on pipes, reducing lead and copper release; central to LCR compliance.
We increased ortho dose after a pH shift.; Seasonal water chemistry changes prompted orthophosphate optimization.; Corrosion coupon results guided ortho setpoints.
Per- and Polyfluoroalkyl Substances (PFAS)
A large class of persistent synthetic chemicals linked to health concerns; several (e.g., PFOA, PFOS) have enforceable MCLs or advisories.
GAC and RO are our primary PFAS controls.; We issued a PFAS advisory pending treatment startup.; Source tracking identified a PFAS plume.
Pressure Zone
A hydraulically distinct area of the distribution system served by a common head (e.g., tank elevation or PRVs), maintaining target pressures.
We added a PRV to stabilize the high zone.; The new tank will create a separate pressure zone.; Cross-zone flows were eliminated to avoid low pressures.
Quality Assurance/Quality Control (QA/QC)
Policies and procedures ensuring data integrity, method compliance, and operational reliability across sampling, labs, and field work.
Chain-of-custody lapses triggered QA/QC retraining.; The lab's QA/QC plan follows Standard Methods.; We added duplicate samples for QA/QC at DBP sites.
Rate Base (RAB)
For investor-owned utilities, the value of used-and-useful assets on which regulators allow a return; drives earnings via allowed ROE.
Placing the plant in service increases rate base.; CWIP exclusions reduced RAB in this case.; Asset impairments lower future rate base growth.
Rate Case
Regulatory proceeding to set rates, reviewing revenue requirement, rate base, O&M, depreciation, and cost of capital.
We filed a general rate case with a test year forecast.; Intervenors challenged the AMI spend in the rate case.; A settlement reduced the requested increase by half.
Rate Design (Inclining Block Rates)
Structure of customer charges (fixed vs volumetric) and tiers; inclining blocks price higher usage at higher unit rates to encourage conservation.
We moved to inclining blocks for single-family customers.; Fixed charge adjustments improved revenue stability.; A drought surcharge was added to the rate design.
Residual Chlorine
The disinfectant concentration remaining in water after treatment and distribution (free or combined), ensuring microbial protection.
Low residuals at dead-ends prompted UDF.; We switched to chloramines to maintain a stable residual.; Operators target 1.0–1.5 mg/L at system extremities.
Reverse Osmosis (RO)
Pressure-driven membrane process that removes dissolved salts and small organics; used in desalination, brackish groundwater, and PFAS control.
The brackish wellfield feeds a 6 MGD RO.; RO concentrate management is our key constraint.; Post-RO stabilization adds alkalinity and hardness.
Return on Equity (ROE)
Regulator-approved profit rate earned on equity portion of rate base for investor-owned utilities; part of WACC.
The commission set ROE at 9.7%.; ROE sensitivity materially affects the revenue requirement.; Strong performance supported an ROE stay-out provision.
Safe Drinking Water Act (SDWA)
U.S. federal law setting drinking water standards, treatment rules, and monitoring; implemented via EPA and states.
The LT2 rule required UV at our plant under SDWA.; We updated our sampling plan for new SDWA PFAS rules.; AWIA risk assessment requirements stem from SDWA amendments.
SCADA (Supervisory Control and Data Acquisition)
Control system for monitoring and operating plants, tanks, and pumps; integrates sensors, PLCs, HMI, and alarms.
SCADA trends showed a pump short-cycling issue.; We segmented SCADA networks to improve cybersecurity.; The new HMI standardizes SCADA graphics across sites.
Source Water Protection
Strategies to safeguard lakes, rivers, and aquifers from contamination through land use controls, BMPs, and monitoring.
Our SWP plan restricts chemical storage in the wellhead area.; Watershed partnerships reduced nutrient loads.; Early-warning buoys alert us to cyanotoxins.
State Revolving Fund (SRF)
State-managed, federally capitalized loan programs (DWSRF/CWSRF) offering low-interest financing for eligible water/wastewater projects.
We secured SRF loans for the GAC retrofit.; SRF requires American Iron and Steel compliance.; Debt service savings from SRF reduced the rate impact.
Tariff
The filed schedule of rates, fees, and service terms approved by a regulator (IOUs) or adopted by a governing body (public utilities).
Our tariff includes drought surcharges.; A new connection fee schedule was added to the tariff.; The tariff clarifies customer-side leak adjustments.
Total Dissolved Solids (TDS)
Concentration of dissolved minerals and salts in water; affects taste, scaling, and RO design.
Blending reduced TDS to 650 mg/L.; High TDS requires antiscalant dosing in RO.; Customers reported taste changes as TDS rose seasonally.
Total Suspended Solids (TSS)
Particles suspended in water/wastewater measured gravimetrically; a key parameter for treatment performance and permits.
Clarifier upgrades lowered effluent TSS.; High TSS triggered a filter-to-waste protocol.; Industrial surcharges are based partly on TSS loadings.
Total Trihalomethanes (TTHM)
Sum of four regulated THMs (chloroform, bromoform, etc.) used for DBP compliance under Stage 2 DBPR.
Mid-system TTHM exceeded 80 µg/L last quarter.; Lowering water age brought TTHM back into compliance.; We evaluated aeration to strip THMs in tanks.
Turbidity
Measure of water clarity caused by suspended particles, reported in NTU; a key indicator for filtration performance and pathogen removal.
Filter effluent turbidity stayed under 0.1 NTU.; Storm events spiked raw water turbidity.; High turbidity triggered a CT recalculation.
Ultraviolet Disinfection (UV)
Physical disinfection using UV light to inactivate pathogens without chemical residual; applied for LT2 compliance or reuse.
UV reactors provide 3-log Crypto inactivation.; Lamp fouling increased UV dose demand.; UV-AOP was selected to treat 1,4-dioxane.
Unidirectional Flushing (UDF)
Planned flushing that closes valves to create high-velocity, one-way flows, scouring mains and improving water quality.
UDF reduced iron complaints in Zone 5.; We updated the UDF plan using the hydraulic model.; UDF restored residuals in a dead-end loop.
Variable Frequency Drive (VFD)
Motor controller that varies pump speed to match demand, reducing energy use and pressure transients.
VFDs cut energy by 18% at the booster.; A failed VFD caused low pressure overnight.; We added VFD bypasses for reliability.
Water Audit (AWWA M36)
Standardized methodology and software to quantify water supplied, authorized use, and losses (apparent and real), guiding NRW reduction.
The validated water audit scored 85 this year.; Audit results justified meter replacements.; The audit highlighted data gaps in production meters.
Water Infrastructure Finance and Innovation Act (WIFIA)
Federal low-interest loan program for large water projects offering long tenors and deferred repayment, complementing SRF and bonds.
WIFIA financed 49% of the plant upgrade.; Pairing WIFIA with SRF lowered our blended cost of capital.; We passed a WIFIA readiness checklist in pre-application.
Water/Wastewater Agency Response Network (WARN)
State-level mutual aid networks enabling utilities to share staff, equipment, and resources during emergencies.
We requested generators through WARN after the storm.; Joining WARN streamlined resource agreements.; WARN training covered ICS roles for utilities.
Weighted Average Cost of Capital (WACC)
Blended cost of debt and equity used to set returns in rate cases for IOUs; impacts revenue requirement and rates.
Rising rates increased our WACC by 80 bps.; The commission approved a lower WACC given current debt markets.; Sensitivity to WACC drives our financing strategy.
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