Leading Business Process Services Company

A well established Business Process Services (BPS) provider, serving a prominent client base in the energy sector, is available for acquisition. With 19 years of experience, this company has built a strong market reputation by delivering high quality, technology driven process management solutions across multiple states in Brazil. Operating in 10 states with 433 service locations, the company has a national reach and a diversified revenue base.

Key Financial Highlights
Consistent Growth: CAGR of 3.5% (2021-2024E)
Net Revenue (USD Million):
2021: $15.0M
2022: $18.5M
2023: $16.8M
2024E: $16.7M
EBITDA Margin:
Ranging between 13.7% and 18.5%, demonstrating stable profitability.
Service Portfolio
The company provides end-to-end business process management solutions across three core modalities:

In-Person Service – Direct customer engagement and on-site support.
Call Center Operations – Handling customer inquiries, technical support, and complaint management.
Administrative Support – Back-office processing, auditing, and compliance monitoring.
Its portfolio includes:

Process Management: Workforce coordination and system integration.
Process Monitoring: Auditing and compliance review to ensure service excellence.
Customer Service Management: Inquiry handling, order processing, and technical support.
Complaint Resolution: Systematic handling of customer complaints to enhance service quality.
Integrated Service Management: Real-time performance monitoring and efficiency tracking.
Geographical Presence
The company operates in 10 states across Brazil, with a well-distributed revenue base. The top revenue-generating regions include:

Ceará (CE) – 28.3% of 2024 Gross Revenue
Bahia (BA) – 17.5%
Pernambuco (PE) – 15.0%
Espírito Santo (ES) – 11.0%
Goiás (GO) – 9.6%
Maranhão (MA) – 5.9%
Rio Grande do Norte (RN) – 5.3%
Rio de Janeiro (RJ) – 3.2%
Mato Grosso (MT) – 2.2%
Mato Grosso do Sul (MS) – 2.0%
Competitive Advantages
Strong Market Presence: A recognized leader in BPS for the energy sector.
Diversified Service Offerings: Covering multiple aspects of business process outsourcing.
Established Infrastructure: 433 service locations and 2,870 employees across 10 states.
Technology-Driven Approach: Utilizing advanced digital solutions to enhance service efficiency.
Scalability & Expansion Potential: Well-positioned for growth into new industries and geographies.