AI Fully-built Omni-Channel Customer Platform

We are selling on behalf of a client.

Fully-built omni-channel customer experience platform unifying Meta, Shopify, and AI automation — replacing 4–7 tools with one compliant workspace.

Overview

The Product is a production-ready SaaS platform designed for modern e-commerce brands operating across Messenger, Instagram, WhatsApp, email, live chat, and Shopify.

Unlike generic CX tools, the platform is built specifically for Meta compliance and commerce operations, enabling brands to manage conversations and execute Shopify actions directly inside the inbox.

This opportunity is suitable for:

Strategic acquirers

SaaS roll-ups

CX / AI platforms

Agencies or Shopify ecosystem players

Both full acquisition and strategic minority investment are considered.

Problem

Commerce CX is fragmented and inefficient:

Conversations spread across multiple inboxes

No unified SLA or routing logic

Shopify actions require constant tab-switching

Meta app reviews are slow, unpredictable, and risky

AI tools are generic and not commerce-aware

This costs brands time, revenue, and compliance certainty.

Solution

One operating system for commerce conversations.

The Product provides:

Unified omni-channel inbox (Meta, WhatsApp, email, live chat)

Shopify-native operations (refunds, cancellations, fulfillment, draft orders)

AI concierge & automations with Gemini/GPT model control

Meta App Review toolkit (scripts, telemetry, reviewer flows)

RevOps controls (SLAs, routing, CSAT, analytics, GA4 & Meta Pixel exports)

The platform replaces 4–7 separate tools and can be deployed in minutes.

Key Differentiators

Built specifically for Meta approval (rare and valuable)

Real Shopify actions inside AI and human workflows

AI with guardrails, decision memory, and legal-hold awareness

Designed for agencies, brands, and scale teams

Clean pricing model with AI usage expansion

Market Opportunity

Global CX / CS software market: $40B+

Shopify ecosystem: 250,000+ brands

Strong wedge into commerce-first AI CX

Clear expansion path via agencies, enterprise add-ons, and usage-based AI revenue

Technology & IP

Fully developed platform

Multi-tenant SaaS architecture

Shopify theme extension + Meta integrations

AI orchestration layer (not a thin wrapper)

Compliance-first data handling

Transaction Details

Structure: Full sale or minority strategic investment

Indicative valuation: £6.5m (full exit)

Partial sale: Strategic stake available

Reason for sale: Strategic realignment / capital acceleration

Handover: Founder support available post-transaction

Ideal Buyer

CX / helpdesk SaaS

Shopify or e-commerce platform

AI workflow or automation company

Agency group or roll-up

Private equity / growth investor with SaaS focus

Next Steps

NDA required

Full technical deck, demo access, and roadmap available on request

Serious enquiries only