Contact Center Service Provider

A contact Center Service Provider which operates across EU is for sale. The company provides comprehensive customer service solutions including inbound, outbound, and blended contact centre operations, with a strong focus on voice based services. The company maintains high operational standards with ISO 9001 and ISO/IEC 27001 certifications. The company’s business development strategy relies primarily on referrals and inbound leads, servicing 4 major clients across telecommunications, IT and outsourcing sectors. Their operations are exclusively focused on phone related work, with notable features including 2 high reward campaigns and a specialised 30 agent blended project team. This operational structure allows them to maintain high service quality while meeting diverse client needs across their target market.

Industries Served:
Telecommunications, Information Technology, Business Process Outsourcing

Services Offered:
Inbound Customer Service
Outbound Calling
Blended Contact Center Operations
Voice/Chat Support
Email Support
Back Office Operations

Geography:
Two offices in EU

Headcount:
520 employees

Revenue:
$4,504,752.49

EBITDA:
$1,100,000.00

Revenue Forecast:
$7,700,000.00