Staffing & Contact Center Solutions

Description:
The Company is a disabled veteran business enterprise (DVBE) that specializes in contact center solutions, staffing augmentation, scaling optimization, and information technology (IT) consulting services. The Company has provided its client's services as both a prime and a subcontractor for the last 10+ years.

Key Aspects:
• Revenue Growth: From 2023 to 2024, the Company's revenue grew 72.1%, due to sizeable projects with its largest clients.
• Strong Open Contracts: The Company has secured open contracts totaling approximately $78M as of October 2025, with $44M remaining to be billed.
• Consistent Client Base: Management notes that approximately 95% of revenue in 2024 was generated from repeat clients
• Extensive Certifications: The Company is certified as a DVBE in 8 states, a veteran business enterprise (VBE) in all 50 states, and holds Service Disabled Veteran Owned Small Business (SDVOSB), allowing priority in contract negotiations
• Skilled Staff: The Company leverages its experienced team of over 300 contact center specialists, management advisors, staffing consultants, IT specialists, and software engineers to provide comprehensive consultancy services.


Opportunities:
• Leverage Past Performance: Capitalize on the Company's positive historical performance to pursue and secure larger federal prime contracts.
• Expand into Aerospace and Defense: Utilize the owner's leadership role in National Space Force Chapters to deepen relationships across defense and aerospace and expand projects in this industry.
• Capitalize on Positive Reputation: Leverage the Company's extensive awards, specifically on Inc. 5000's fastest growing businesses list, to secure projects with emerging business and startups.
• Grow Geographical Footprint: Expand the Company’s operations into new U.S. regions, targeting high-growth areas and leveraging federal and state certifications for strategic entry.
• Pursue Preferred Vendor Status: Seek preferred status with enterprise level clients to provide consistent, high-volume temporary staffing.

Current Markets:
• The Company serves state and federal government agencies, as well as public and private corporations throughout the U.S. The Company operates in a variety of industries, including healthcare contact centers, IT security, telecom, education, and government entities.

Headquartered:
• Western US

Real Estate:
• The Company operates as a fully remote organization and establishes physical office space on an as-needed basis to support contractual obligations and new business opportunities.

Shareholder Objectives:
• The Company is owned by two shareholders, one active and one inactive, under a 87.5%/12.5% split. Both owners are open to a variety of deal structures, with the active shareholder (87.5%) willing to remain with the Company following a sale.