Call Centers, Answering Services, Telemarketing Trade Associations

Association of TeleServices International (ATSI)

Founded in 1942, ATSI is the North American trade association for telephone answering services and call centers, offering advocacy, education, certification, and annual awards; it represents 200+ answering service and call center companies.

https://atsi.org/ Membership: 200

Auscontact Association

Australia’s industry association for contact centres (formerly ATA), providing research, training, awards, and national networking since 1989.

https://auscontact.com.au/ Membership: 0

Bangladesh Association of Contact Center & Outsourcing (BACCO)

Bangladesh’s central trade body for contact centers and outsourcing, maintaining a member directory and advocating for sector growth.

https://www.bacco.org.bd/ Membership: 0

Business Process Enabling South Africa (BPESA)

South Africa’s national industry body for Global Business Services (GBS) and BPO—including contact centres—promoting the country to global buyers, leading skills programs, and advocating policy.

https://www.bpesa.org.za/ Membership: 0

CCA Global (Customer Contact Association)

UK membership network for customer service and contact‑centre leaders; works with 500+ leading brands and provides standards, research, benchmarking and events.

https://www.cca-global.com/ Membership: 0

Call Centre Management Association (CCMA)

The UK’s longest‑established association for contact centres, with hundreds of member organisations; hosts the UK National Contact Centre Awards and Conference.

https://www.ccma.org.uk/ Membership: 0

Contact Center Association of the Philippines (CCAP)

Umbrella organization of the Philippine contact center industry, now comprising over 100 member companies and running councils, events and advocacy.

https://ccap.ph/ Membership: 100

Contact Center Network Group (CCNG)

Peer‑to‑peer network for customer care and contact center leaders offering meetups, member connections and resources; a community of 10,000+ professionals.

https://ccng.com/ Membership: 10,000

Contact Centre Association of Singapore (CCAS)

Singapore’s not‑for‑profit association for contact centres, providing education, awards and industry networking since 1998.

https://www.ccas.org.sg/ Membership: 0

Contact Centre Management Group (CCMG)

SAQA‑recognized professional body for South Africa’s contact centre industry, representing 2,006+ contact centres and 22,500 managers, with professional designations, CPD and events.

https://www.ccmg.org.za/ Membership: 2,006

Contact Centre Network New Zealand (CCNNZ)

Incorporated society (est. 2009) uniting New Zealand contact centre professionals through events, national awards and benchmarking.

https://ccnnz.org.nz/ Membership: 0

ContactCenterWorld

Global association for contact centre and customer engagement best practices, supporting roughly 220,000 individual members across 200 countries via awards, conferences and benchmarking.

https://www.contactcenterworld.com/ Membership: 220,000

Customer Experience Professionals Association (CXPA)

Global non‑profit advancing the customer experience profession with 3,000+ members in 70 countries and the CCXP certification.

https://www.cxpa.org/ Membership: 3,000

Global Services Association of Jamaica (GSAJ)

Jamaica’s non‑profit trade association for the global services/BPO sector, advocating policy and convening the Outsource2Jamaica conference.

https://gsaj.org/ Membership: 0

Global Sourcing Association (GSA UK)

UK‑based association for sourcing/outsourcing professionals; more than 10,000 members/subscribers trust the GSA, with 300+ corporate members historically.

https://www.gsa-uk.com/ Membership: 10,000

Hong Kong Call Centre Association (HKCCA)

Hong Kong’s customer contact association offering corporate, vendor and individual memberships, awards and events.

https://hkcca.com/ Membership: 0

International Association of Outsourcing Professionals (IAOP)

Global standard‑setting association for outsourcing and shared services with about 120,000 members and affiliates worldwide.

https://www.iaop.org/ Membership: 120,000

National Amtelco Equipment Owners (NAEO)

User association for organizations running Amtelco platforms (often telephone answering services), offering education, webinars and an annual conference (~175 attendees).

https://www.naeo.org/ Membership: 0

PACE – Professional Association for Customer Engagement

U.S. non‑profit dedicated to companies involved in customer engagement (including contact centres and telemarketing), offering compliance advocacy and major events; reach includes an audience of over 40,000.

https://paceassociation.org/ Membership: 0

SOCAP International

U.S. association for customer care and consumer affairs leaders, offering communities, events and education; members network with 700+ customer relationship experts.

https://socap.org/ Membership: 700