Publications Covering the Call Centers, Answering Services, Telemarketing Industry

AnswerStat online

Healthcare-focused contact center and medical answering service portal with news, features, and resources for hospital and provider call centers; free to qualified readers.

https://answerstat.com Circulation: 0

Call Center Times online

U.S. site featuring call center news, buyer’s guides, vendor directories, classifieds, and programs; reports over 12,000 monthly newsletter downloads.

https://www.callcentertimes.com/ Circulation: 12,000

Call Centre Helper online

Free online magazine with daily articles, tools, and webinars for contact center, customer service, and CX professionals; widely read by a global audience.

https://www.callcentrehelper.com/ Circulation: 1,600,000

CCW Digital (Customer Contact Week Digital) online community/research hub

Global online community and research hub for customer contact leaders; 185,000+ members and companion to the Customer Contact Week event series.

https://www.customercontactweekdigital.com/ Circulation: 185,000

Connections Magazine online

Magazine for call centers, contact centers, teleservice agencies, and telephone answering services; features industry news, ‘marketplace’ listings, and how‑to content.

https://connectionsmagazine.com/ Circulation: 0

Contact Center Pipeline print + online

Monthly magazine and site dedicated solely to the contact center industry, offering analysis, surveys, research, and subscriber archives.

https://www.contactcenterpipeline.com/ Circulation: 0

ContactCenterWorld online + association community

Global association site with an online magazine/news feed, awards, conferences, and benchmarking; community serving a large, worldwide member base.

https://www.contactcenterworld.com/ Circulation: 230,000

CRM Magazine (DestinationCRM) print + online

Monthly magazine and website covering CRM, CX, and contact center leadership topics; free print subscriptions available to qualified U.S. readers.

https://www.destinationcrm.com/ Circulation: 0

CX Network online community/research hub

IQPC’s CX community for customer experience and contact center leaders; mission‑driven content, research, events, and a 176,000+ member base.

https://www.cxnetwork.com/ Circulation: 176,000

CX Today online

Digital publication from Today Digital focused on CX technology, CCaaS, AI, analytics, and customer service trends.

https://www.cxtoday.com/ Circulation: 0

Customer Service Manager (CSM) online

Magazine for customer service managers and professionals providing how‑to articles, news, and toolkits; community reports 20,000+ members.

https://www.customerservicemanager.com/ Circulation: 20,000

CustomerThink online

Global online community for customer‑centric business strategy covering CX, contact centers, CRM, and leadership; serves millions of visitors each year.

https://customerthink.com/ Circulation: 2,000,000

ICMI (International Customer Management Institute) online + events/training

Longstanding authority for contact center excellence with articles, research, training, and events supporting practitioners from agents to executives.

https://www.icmi.com/ Circulation: 0

No Jitter online

Independent editorial site offering analysis on enterprise communications including contact centers, UC, AI, and collaboration (part of Informa TechTarget).

https://www.nojitter.com/ Circulation: 0

SearchCustomerExperience (TechTarget) online (editorial resource)

TechTarget’s neutral resource for CX/contact‑center technology buyers covering IVR, analytics, cloud contact centers, and more.

https://www.techtarget.com/searchcustomerexperience/ Circulation: 0

Smart Customer Service online

Information Today’s publication focused on customer service and support strategy and technologies; companion to the Smart Customer Service conference.

https://www.smartcustomerservice.com/ Circulation: 0

Speech Technology Magazine print + online + newsletter

Information Today’s quarterly magazine and site covering speech/voice tech in CX and contact centers; the Speech Technology eWeekly reaches 7,500+ subscribers.

https://www.speechtechmag.com/ Circulation: 7,500

TAS Trader email newsletter + online

Email publication and site dedicated to the Telephone Answering Service (TAS) industry with practical guidance, classifieds, and vendor resources.

https://tastrader.com/ Circulation: 0

TMCnet (CUSTOMER / Call Center) online

TMC’s communications and technology media site with Call Center/CRM channels and CUSTOMER magazine coverage, plus webinars and white papers.

https://www.tmcnet.com/ Circulation: 0

UC Today online

Today Digital’s leading publication for unified communications and collaboration with strong, ongoing coverage of contact center platforms and CX trends.

https://www.uctoday.com/ Circulation: 0