Leading Executives in Call Centers, Answering Services, Telemarketing
Daniel Julien
Chief Executive Officer, Teleperformance
Founder who built Teleperformance into the world’s largest CX outsourcer and continues to steer its AI-enabled strategy as CEO.
Website | Executive bio/leadership
Chris Caldwell
President & Chief Executive Officer, Concentrix (Concentrix + Webhelp)
Led Concentrix through the Webhelp combination and continued Fortune 500 ascent, positioning the company as a tech-forward CX leader.
Laurent Uberti
Founder, President & CEO, Foundever
Co‑founder of Groupe Acticall who acquired Sitel, rebranded to Foundever, and now leads a 170,000‑employee global CX leader.
Website | Executive bio/leadership
Greg Haller
Chief Executive Officer, Alorica
Former COO elevated to CEO to drive Alorica’s transformation and digital CX expansion while founder Andy Lee became Executive Chairman.
Kenneth Tuchman
Chairman & Chief Executive Officer, TTEC
Industry pioneer who founded TTEC in 1982 and still leads it as Chairman & CEO, growing it into a top global CX technology and services provider.
Website | Executive bio/leadership
Bryce Maddock
Chief Executive Officer & Chairperson, TaskUs
Co‑founded TaskUs and scaled it into a leading digital CX outsourcer serving high‑growth tech brands; now CEO and Chairperson.
Website | Executive bio/leadership
Jason Macdonnell
Acting CEO; COO & President, TELUS Digital Customer Experience, TELUS Digital (formerly TELUS International)
Acting CEO who helped lead the company’s 2024–2025 rebrand to TELUS Digital and oversees its AI‑fueled digital CX agenda.
Website | Executive bio/leadership | Newsroom
Chris Crowley
President & Chief Executive Officer, iQor
Appointed President & CEO in January 2024 to lead iQor’s next phase of growth following the retirement of longtime CEO Gary Praznik.
Brian Johnson
President & Chief Executive Officer, Transcom
Veteran CX/BPO leader (ex‑Teleperformance, Foundever) named Transcom’s President & CEO in March 2024 to accelerate AI‑powered growth.
Dilip R. Vellodi
Chairman & Chief Executive Officer, Sutherland
Founder who continues to lead Sutherland as Chairman & CEO, steering its evolution toward digital and AI‑driven business and CX transformation.
Website | Executive bio/leadership
Bharat Rao
Global Chief Executive Officer, Startek
Global CEO since 2022 credited with culture and leadership accolades while driving Startek’s digital‑first CX strategy.
Website | Executive bio/leadership
P.V. Kannan
Co‑Founder & Chief Executive Officer, [24]7.ai
Co‑founder and long‑time CEO known for pioneering AI‑driven customer engagement that blends software with contact center operations.
Website | Executive bio/leadership
Balkrishan “BK” Kalra
Chief Executive Officer, Genpact
Assumed the CEO role on February 9, 2024, after leading major industry verticals—now guiding Genpact’s AI‑led services strategy.
Keshav R. Murugesh
Chief Executive Officer, WNS Global Services
Long‑serving CEO who scaled WNS into a billion‑dollar BPM leader with deep domain CX capabilities in key verticals.
Website | Executive bio/leadership
Venkatesh (Venk) Korla
Global Chief Executive Officer, HGS (Hinduja Global Solutions)
Promoted in 2025 to Global CEO to drive HGS’s AI‑first CX strategy after leading the Americas business and HGS’s tech services evolution.
Website | Executive bio/leadership
Clifford (Cliff) Skelton
President & Chief Executive Officer, Conduent
President & CEO leading Conduent’s mission‑critical CX and government services portfolio with a focus on culture and operational transformation.
Mitul Kotecha
Co‑Chief Executive Officer, IntouchCX
Co‑CEO since late 2023, helping steer IntouchCX’s growth in AI solutions, trust & safety, and next‑gen CX operations.
Jesper With‑Fogstrup
Group Chief Executive Officer, Moneypenny (incl. VoiceNation)
Appointed Group CEO in November 2024 to lead the next phase of growth for the global answering and live chat specialist.
Kate Winkler
Chief Executive Officer, Ruby
CEO credited with scaling Ruby’s 24/7 virtual receptionist and chat services while championing human‑centered small‑business CX.
Aaron Lee
Co‑Founder & Chief Executive Officer, Smith.ai
Co‑founder & CEO blending live North America‑based agents with AI to deliver always‑on receptionist, intake, and outreach for SMBs.
Website | Executive bio/leadership
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